Strong 8K FAQ: 12 questions, answered in full
The home page covers the basics; these are the questions that come up once you are choosing a device, paying, renewing or asking for money back.
Devices and setting up
Which hardware works, and how the two devices with their own guides are set up.
Which televisions, sticks and boxes can run a Strong 8K line?
The test is the player, not the badge on the device: if it accepts Xtream Codes, an M3U link or a MAG portal, the line plays. In the living room that means a Samsung or LG smart TV from 2017 onwards, a Fire TV Stick in an older set, or a MAG or Formuler box under it. On the desk, Windows 10 and 11 or a Mac. In your pocket, an Android phone or tablet, an iPhone or an iPad; an Nvidia Shield or Apple TV covers the second room. Install on as many as you like; each stream that plays at the same time as another needs its own device slot.
What is the quickest way to get Strong 8K onto a Fire TV Stick?
Allow installs from unknown sources, add the free Downloader app from the Amazon appstore and key in the official code 5322729. The Strong 8K APK installs; sign in with the server host, username and password from your email. The Fire Stick guide has every screen and takes about 5 minutes.
The order form offers Xtream / M3U and MAG portal. Which box do I tick?
Xtream, M3U and MAG do not change what you receive; they change how the player signs in. Xtream Codes suits almost every app and television and brings the programme guide with it; an M3U link is for players that take nothing but a playlist link; the MAG portal is only for MAG and Formuler set-top boxes, which you register by MAC address (00:1A:79:XX:XX:XX) at checkout. Tick Xtream / M3U unless you own one of those boxes.
Connection and guide
Bandwidth, VPNs and the programme guide.
Will my home broadband cope with a 4K stream?
Budget 25 Mbps or more for every 4K stream that runs at the same time, so two 4K device slots want 50 Mbps between them; an HD stream gets by on something like 15 Mbps. Jitter and packet loss stall a stream long before the headline Mbps runs out, so plug the television in by cable where you can.
Should I switch a VPN on before watching?
Most Strong 8K customers do not need a VPN at all. Set the line up without one first. If you use a VPN for other reasons and playback stutters, test with it off before contacting support, so the cause is clear.
The app shows channels but no programme listings yet. Is that normal?
The guide is delivered through the Xtream login. On the first launch the app builds the channel list and the guide together, which takes a couple of minutes; after that it fills in by itself. A player fed only a plain M3U link may show no guide, so use Xtream Codes where the player offers both.
Ordering and paying
The region question, the card gateway and the account that comes with a first order.
Why does the order form ask which channel groups go first?
Because the list is long, and the order you pick puts the USA & Canada, Europe & UK or Arabic groups at the top of it. The choice sorts; it never subtracts, and the same groups are on every line. Want a different region first later? Support re-sorts the groups for you at no cost: send the order number through the contact page.
Can I pay by card, and in which currency?
Yes, by card: the order form hands you to a 3-D Secure gateway page where the card is entered, and this site receives only the payment result. Prices are listed in US dollars; the gateway converts the total to your local currency, so the figure on your statement differs from the dollar price.
Where do I see my line after the order status page closes?
In My account at https://strong8k.watch/client/, the account shared by every Strong 8K site. Sign in with your email address and the 9-digit password that was emailed when your first order was placed; your lines and their details are kept there.
Renewing, refunds and reselling
What happens at the end of a plan, when money comes back, and how to sell lines yourself.
After a renewal, do I have to touch the apps on my televisions?
No. A renewal keeps the same server host, username and password and adds the new period from the current end date, so the apps keep working with the details already typed into them. A reminder email goes out before the line expires; place the renewal order with the same email address and tick the renewal box on the order form.
Under what conditions is an order refunded?
Three tests, all of them: the fault is on our side, support tried and failed to clear it, and you first told us inside 7 days of ordering. Pass all three and the whole payment comes back, with the answer inside 2 working days. Outside the refund policy sit your own connection or hardware, a channel we do not carry that you never asked about, logins handed on or sold, and a period largely used up. A chargeback raised before any message to support switches the line off.
Can I sell Strong 8K lines to my own customers?
Yes, through reseller credits. One credit buys one month on one line; bundles of 120, 300 and 600 credits are listed on the reseller page with the current prices. Apply there and we reply by email.
Your Strong 8K line is about 2 minutes from the order form.